Shipping policy


We’re here to help - If you can’t find the answer to your shipping-related question here or in our FAQs please reach out to us at info@monrenn.com

Someone on our team will be in touch shortly.

 

INTERNATIONAL SHIPPING UPDATE 

Due to recent tariff changes, we are currently unable to ship to the United States. We are actively working to resolve this issue and hope to resume shipping as soon as possible. We sincerely apologise for any inconvenience this may cause and appreciate your understanding and patience during this time.

Due to ongoing conflict in the Middle East, we are temporarily unable to ship to the following countries:

  • Bahrain
  • Iraq
  • Israel
  • Jordan
  • Kuwait
  • Lebanon
  • Oman
  • Qatar
  • Saudi Arabia
  • United Arab Emirates

We sincerely apologise for any inconvenience this may cause and appreciate your understanding and patience during this time.

 

DOMESTIC (AUSTRALIAN) SHIPPING

Standard Shipping (2-6 Business Days)...............................$8.00 AUD Flat Rate 

Express Shipping (1-2 Business Days)...............................$12.00 AUD Flat Rate

FREE SHIPPING ON ORDERS OVER $200.00 AUD for Australia*

Our carrier is Australia Post.

Standard Shipping delivery is typically within 2-6 business days of your Shipping Confirmation Email, dependant on your shipping address.

Express Shipping delivery is typically within 1-2 business days of your Shipping Confirmation Email, dependant on your shipping address.

*Free Shipping is valid for orders that total AUS $200.00 or more that are being delivered to an Australian shipping address. Free shipping for these orders is automatically applied during the checkout process and will be shipped via Australia eParcel Post Standard.

 

INTERNATIONAL SHIPPING

ZONE 1

New Zealand, United Kingdom, United States, Mexico, Canada

Standard Shipping (6+ Business Days)...............................$15.00 AUD Flat Rate 

Express Shipping (2-5 Business Days)...............................$25.00 AUD Flat Rate

FREE STANDARD SHIPPING ON ORDERS OVER $200.00 AUD

 

ZONE 2

China, Fiji, Hong Kong, India, Indonesia, Japan, Macao, Malaysia, Philippines, Singapore, South Korea, Thailand, Vietnam

Standard Shipping (6+ Business Days)...............................$20.00 AUD Flat Rate 

 

ZONE 3

Austria, Belgium, Croatia, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, South Africa, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates

Standard Shipping (6-10 Business Days)...............................$25.00 AUD Flat Rate  

Our carrier is Australia Post International.

Standard Shipping delivery is typically within 6-10 business days of your Shipping Confirmation Email, dependant on your shipping address.

Express Shipping delivery is typically within 2-5 business days of your Shipping Confirmation Email, dependant on your shipping address.

All international orders require a signature upon delivery. In the event that an attempted delivery is made, you may be required to collect your item at your local depot or post office.

NOTE: International shipping times vary per destination. These advised timelines do not include any customs processing delays that may occur when the shipment arrives in your country. 

If your country can not be found, please email us at info@monrenn.com for further assistance.

 

INTERNATIONAL DUTIES, GST, VAT OR CUSTOMS CHARGES

The prices within the online store do not include relevant overseas duties and other customs charges you may incur. Any customs or import duties are charged once the delivery reaches its destination country. These charges are the responsibility of the recipient.

MØN RENN has no control over any charges of this nature and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country.

If you believe you reside in a country that may impose charges of this nature, we recommend that you contact your local customs office for current charges before you order.

To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are also prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient.

 

DELAYS AND ISSUES WITH DELIVERY

In most cases, orders placed after 2PM AEST/AEDT will be packed and dispatched the following business day.

MØN RENN is not responsible for carrier delivery schedules or postal network disruptions. Nor is MØN RENN responsible for lost or stolen packages or packages delayed or lost in transit.

It is your responsibility to ensure that all address details provided are correct and that someone will be present during the hours of delivery to receive the delivery. We cannot accept responsibility for deliveries that are delayed or lost due to an incorrect address being provided or for deliveries that are delivered unattended.

Should you experience delays or issues with your delivery, we recommend you directly contact Australia Post and quote your tracking number. The carrier is best placed to resolve these issues quickly.